Effective: 1^st January, 2023

Grey Glade Ltd. is a software company. Our products and services — including Grey Glade, our subsidiaries and third-party partners, advertising, and others that link to this Privacy Policy — provide fast and efficient Online Services for our clients and partners.

When you use these services, you will necessarily share some information with us. We will here detail the information we collect, how we use it, with whom we share it, and the controls we give you to access, update, and delete your information.

For further information not explicitly including within this Policy, please contact us on one of the forms on this site to ask additional questions.

You should read this entire Privacy Policy and reference it as and when needed afterwards. We also encourage you to visit the rest of our Privacy Centre, as your rights may be influenced by your location and other factors.

Information We Collect

There are three basic categories of information we collect:

• Information you provide.
• Information we get when you use our services.
• Information we get from third parties.

Here’s a little more detail on each of these categories:

Information You Provide

When you interact with our services, we collect information that you provide to us. For example, many of our services require you to set up an account, so we may need to collect a few important details about you, such as your name, business name, email address, phone number, and date of birth. We may also ask you to provide us with some additional information that will be used to provide you with services you request. Some services, such as commerce products, may require you to provide us with a debit or credit card number and its associated account information.

When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.

Information We Get When You Use Our Services

When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you accessed a certain product, saw a specific ad for a certain period of time, and fulfilled several orders. Here’s a fuller explanation of the types of information we collect when you use our services:

• Usage Information. We collect information about your activity through our services. For example, we may collect information about:
  • how you interact with our services, such as which products you offer, which partner offers you take advantage of, or which search queries you submit.
  • how you communicate with others in the Grey Glade community, such as when you make an purchase or offer a new service for sale.
• Content Information. We collect content you create on our services, such as new subscription services, and information about the content you create or provide, such as if the recipient has purchased the content and the metadata that is provided with the content.
• Device Information. We collect information from and about the devices you use. For example, we collect:
  • information about your hardware and software, such as the hardware model, operating system version, device memory, advertising identifiers, unique application identifiers, apps installed, unique device identifiers, browser type, keyboards installed, language, battery level, and time zone;
  • information from device sensors, such as accelerometers, gyroscopes, compasses, microphones, and whether you have headphones connected; and
  • information about your wireless and mobile network connections, such as mobile phone number, service provider, IP address, and signal strength.
• Location Information. When you use our services we may collect information about your location. With your permission, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
• Information Collected by Cookies and Other Technologies. Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. We may also use these technologies to collect information when you interact with services we offer through one of our partners, such as advertising and commerce features. For example, we may use information collected on other websites to show you more relevant ads. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services.
• Log Information. We also collect log information when you use our website, such as:
  • details about how you’ve used our services;
  • device information, such as your web browser type and language;
  • access times;
  • pages viewed;
  • IP address;
  • identifiers associated with cookies or other technologies that may uniquely identify your device or browser; and
  • pages you visited before or after navigating to our website.

Information We Collect from Third Parties

We may collect information about you from other users, our affiliates, and third parties.

How We Use Information

What do we do with the information we collect? Provide you with a set of products and services that we relentlessly improve. Here are the ways we do that:

• develop, operate, improve, deliver, maintain, and protect our products and services.
• send you communications, including by email. For example, we may use email to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you.
• monitor and analyze trends and usage.
• personalize our services to more accurately or efficiently appeal to your needs as a client.
• provide and improve our advertising services, ad targeting, and ad measurement, including through the use of your precise location information (again, if you’ve given us permission to collect that information), both on and off our services. We may also store information about your use of third-party apps and websites on your device to do this.
• enhance the safety and security of our products and services.
• verify your identity and prevent fraud or other unauthorized or illegal activity.
• use information we’ve collected from cookies and other technology to enhance our services and your experience with them.
• enforce, investigate, and report conduct violating our Terms of Service and other usage policies, respond to requests from law enforcement, and comply with legal requirements.

How We Share Information

We may share information about you in the following ways:

• With other members of the Grey Glade community. We may share the following information with other Grey Glade community members:
  • information about you, such as your business name, your name, and products and services you provide.
  • information about how you have interacted with our services, such as your preferred business models, and other information that will help other community members understand your connections with others using our services.
  • information about your device, such as the operating system and device type, to help you receive content in the optimal viewing format.
  • any additional information you have directed us to share. For example, Grey Glade can direct others to specific content you wish to share or publicize.
  • content you post or send. How widely your content is shared depends on your personal settings and the type of service you are using.

• With our business partners and the general public. We may share the following information with our business partners and the general public:
  • public information like your name, business name, profile pictures, business information, and Public Profile.
  • Public Content like your social media accounts that are set to be viewable by Everyone, your website, physical business address and any content that you submit to an inherently public service. This content may be viewed, used, and shared by the public at large both on and off our services, including through search results, on websites, in apps, and in online and offline broadcasts.
• With our affiliates. We may share information with entities within the Grey Glade network.
• With third parties. We may share information with third parties in the following ways:
  • We may share information about you with service providers who perform services on our behalf, including to facilitate payments and measure and optimize the performance of ads and deliver more relevant ads, including on third-party websites and apps.
  • We may share information about you with business partners that provide services and functionality on our services.
  • We may share information about you, such as device and usage information, to help us and others prevent fraud.
  • We may share information about you for legal, safety, and security reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
    • comply with any valid legal process, governmental request, or applicable law, rule, or regulation.
    • investigate, remedy, or enforce potential Terms of Service and Community Guidelines violations.
    • protect the rights, property, or safety of us, our users, or others.
    • detect and resolve any fraud or security concerns.
  • We may share information about you as part of a merger or acquisition. If Grey Glade Ltd. gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
• Non-personal information. We may also share with third parties that provide services to us or perform business purposes for us aggregated, non-personally identifiable, or de-identified information.

Third-Party Content and Integrations

Our services may contain third-party content and integrations. Examples include third-party integrations in software   products and updates provided by our partners. Through these integrations, you may be providing information to the third party as well as to Grey Glade. We are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our services.

How Long We Keep Your Information

Grey Glade stores and keeps our clients’ information for as long as there is a legitimate business purpose under the strict definition provided of this by the GDPR regulations.

We store other information for longer periods of time. For example:

• We store your basic account information — like your name, phone number, and email address — and list of services until you ask us to delete them.
• We store location information for different lengths of time based on how precise it is and which services you use.

If you ever decide to stop using Grey Glade, you can contact us to ask us to delete your stored information. We’ll also delete most of the information we’ve collected about you after you’ve been inactive for a while.

Keep in mind that, while our systems are designed to carry out our deletion practices automatically, we cannot promise that deletion will occur within a specific timeframe. There may be legal requirements to store your data and we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content, if we receive reports of abuse or other Terms of Service violations, or if your account or content created by you is flagged by others or our systems for abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.

Control Over Your Information

We want you to be in control of your information, so we provide you with the following tools.

• Access, Correction, and Portability. You can access and edit most of your basic account information directly from us. Because your privacy is important to us, we will ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including, for example, if the request risks the privacy of other users or is unlawful.
• Revoking permissions. In most cases, if you let us use your information, you can simply revoke your permission by updating your request directly to us. If you do that, certain services may lose full functionality.
• Deletion. While we would prefer that you stick with Grey Glade, if for some reason you ever want to discontinue your services, simply contact us to let us know. There are provisions in your contract which will detail the fees and timeframes involved.
• Advertising Preferences. We try to show you ads that we think will be relevant to your interests. If you would like to modify the information we and our advertising partners use to select these ads, you can do so directly through us.
• Tracking. If you opt out of tracking on devices, we will not share any Personally-Identifiable Information with anyone.
• Communicating with others in the Grey Glade. It’s important to us that you stay in control over whom you communicate with. Your details will only be shared with others when there is a legitimate benefit to both parties from doing so.

International Data Transfers

We may collect your personal information from, transfer it to, and store and process it in the United Kingdom, European Union and United States, as well as other countries outside of where you live. Whenever we share information outside of where you live, when we are legally required to do so, we make sure an adequate transfer mechanism is in place. We also make sure any third parties we share information with have an adequate transfer mechanism in place, as well.

Children

Our services are not intended for — and are not advertised towards — anyone under 13 years of age. We do not knowingly collect personal information from anyone under 13. In addition, we may limit how we collect, use, and store some of the information of EEA and UK users between 13 and 16. In some cases, this means we will be unable to provide certain functionality to these users. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

Revisions to the Privacy Policy

We may change this Privacy Policy from time to time. When this happens, we will inform all of our clients. Sometimes, we will let you know by revising the date at the top of the Privacy Policy that’s available on our website.